Privacy Policy
Effective Date: 17 August 2026
At LiteStay, we believe privacy should be simple. We collect only the information we reasonably need to run the platform, help users find accommodation and communicate with hosts.
1. About LiteStay
LiteStay is a travel and accommodation listing platform. We provide a place where users can discover accommodation and connect with hosts and property owners.
LiteStay is not a travel agent, tour operator, hotel, accommodation provider or party to any booking agreement between a guest and a host. Our role is to provide the platform that helps users find and connect with accommodation providers.
2. Information We Collect
We try to keep data collection to a minimum. Depending on how you use LiteStay, we may collect:
- Your name and contact details when you provide them.
- Account information if you create an account.
- Information provided when creating or managing a property listing.
- Messages or enquiries sent through the platform.
- Basic technical information such as your IP address, browser type and device information.
- Cookies and similar technologies needed to operate and improve the website.
We do not collect personal information simply because we can. Our aim is to collect what is reasonably necessary to operate LiteStay.
3. How We Use Your Information
We may use information we collect to:
- Operate and maintain LiteStay.
- Manage accommodation listings.
- Help users communicate with hosts.
- Respond to questions and support requests.
- Protect the platform from spam, abuse and fraudulent activity.
- Improve the website and user experience.
- Meet our legal and regulatory obligations.
4. Information in Property Listings
Information that hosts choose to publish in their listings may be visible to the public. This can include photographs, descriptions, location, amenities, prices and contact or booking information.
Hosts are responsible for making sure that information they publish is accurate and does not unlawfully disclose another person’s private information.
5. Third-Party Services
We may use trusted third-party services for things such as website hosting, security, analytics, communications, payments and other technical functions.
Where these services process information on our behalf, we will take reasonable steps to ensure that only information necessary for the service is shared.
LiteStay may also contain links to third-party websites. Those websites have their own privacy policies, and LiteStay is not responsible for how they handle your information.
6. Cookies
LiteStay may use cookies and similar technologies to keep the website working, remember preferences, improve the user experience and understand how the platform is being used.
You can control cookies through your browser settings. Turning off certain cookies may affect some website features.
7. Keeping Information Safe
We take reasonable steps to protect information held by LiteStay against unauthorised access, misuse, loss or disclosure.
However, no website or online service can guarantee complete security. Users should therefore take reasonable care when sharing personal information online.
8. Fraud Prevention and User Safety
We will make reasonable efforts to identify suspicious activity, fraudulent listings and other misuse of the platform. Where appropriate, we may carry out checks or due diligence on listings and users.
However, LiteStay cannot guarantee that every listing, host, guest, property, payment request or communication will be genuine or safe. Users should independently verify accommodation providers, payment instructions, property information and other relevant details before making payments or entering into an agreement. LiteStay does not accept responsibility for losses, damages, fraud, scams, misrepresentation, theft or other harm arising from transactions or interactions between users and hosts or other third parties, to the fullest extent permitted by applicable law.
9. Bookings and Transactions
When you book accommodation or enter into an agreement with a host, that agreement is between you and the relevant host or accommodation provider.
LiteStay does not guarantee the availability, quality, legality, safety, accuracy or suitability of accommodation listed on the platform.
Users should review prices, cancellation policies, house rules and other conditions before making a booking or payment.
10. How Long We Keep Information
We aim to keep personal information only for as long as reasonably necessary to provide our services, maintain appropriate records, prevent fraud, resolve disputes, comply with legal obligations or protect LiteStay and its users.
When information is no longer reasonably required, we may delete or anonymise it.
11. Your Information
Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of or deletion of certain information held by LiteStay.
If you have a question about information we hold about you, you can contact us using the contact details provided on the LiteStay website.
12. Children’s Privacy
LiteStay is not specifically intended for children. We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time as LiteStay develops or as legal and regulatory requirements change.
Any updated version will be published on the LiteStay website and will include a new effective date.
14. Governing Law
LiteStay operates under the laws of Zimbabwe. This Privacy Policy and matters relating to LiteStay’s handling of personal information are governed by the applicable laws of Zimbabwe.
15. Contact Us
If you have any questions about this Privacy Policy or how LiteStay handles your information, please contact us through the contact details provided on the LiteStay website.
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